When you make a reservation through this website, your contract is with Arran Castaways and is subject to these terms and conditions and any other terms and conditions we set out in the booking.
When a reservation is made on-line it is on a provisional basis only. Your contract is concluded when one of our representatives send you an on-line confirmation of your booking request and the deposit has been paid.
We may ask for a safety/good housekeeping deposit of £125.00, returnable after your holiday.
To complete your booking, you will need to pay a deposit, or the full amount due if booked within four weeks of arrival. We accept most credit or debit cards, or a cheque. We do not store or hold details of cards.
When booking a property, please note the number of guests the property can sleep. On no account, unless by prior arrangement, can this number be exceeded. The property insurance would be invalidated and you would be liable for damages.
Damages – minor damages, such as a glass/plate breakage, will not be charged for, we ask you to replace if you can, to consider others who may use the property after you.
Serious damage, by accident, or wilful, will be pursued and by agreeing to these Terms and Conditions, you agree to us charging for breakages or damaged goods such as televisions, mattresses, furniture and white goods.
We will of course consider the age and condition of any broken or damaged article and charge a fair and reasonable price.
You may cancel your reservation up until 2 months before your booking date. If you want to cancel, tell us by selecting the contact us form and sending us your cancellation details.
Your cancellation is effective when we confirm your cancellation by email.
Cancellations made within two months before arrival are subject to the full charge of the holiday, unless we replace your booking, in which case the difference in cost, less administration charges, will be refunded.
I.e. Cost of holiday £695, new, replacement booking £400, admin charge £15, deposit – £175, total – £590, therefore no refund.
Cost £695, replacement – £650, admin – £15, deposit – £175, total – £840, refund £695.
Cancellations made before 1 month of holiday, every effort will be made to replace, only your deposit would be subject to loss.
Please ensure you arrange TRAVEL INSURANCE. Cancellation due to ferry service disruptions, for whatever reason, are NOT covered by above cancellation policy. We will supply written proof of purchase to you to support your claim in this event.
Arran Castaways will endeavour to have the property ready for you from 4:00pm or as soon as possible after this time on your day of arrival. You should check out no later than 10:00am on your day of departure.
We reserve the right to change the prices shown on our website but the price of your booking will not be changed once your booking has been confirmed.
Prices displayed on our website are in GB pounds sterling, include Value Added Tax at the rate applicable at the time of booking and are per property per week or night, unless otherwise stated.
No meals are included, unless otherwise stated. Any extra facilities or services which you use during your stay at our properties must be paid in full by you before your departure.
Occasionally, for operational reasons, some of the advertised services or facilities at our properties may not be available. We will try to reinstate these services as soon as reasonably possible.
If you make any “special requests” or “preferences” in connection with your booking, we will try to meet them. However, we can accept no liability if we are unable to meet any “special requests” or “preferences”.
In the event of a problem or complaint upon arrival or during your stay, you must contact us BEFORE returning home.
We cannot resolve an issue after leaving. Guests must allow Arran castaways Ltd to attempt to rectify any problems or issues they may have while on site.
Your contract with Arran Castaways is governed by the law of Scotland and subject to the non-exclusive jurisdiction of the Courts of Scotland.
We reserve the right to use your e mail address for contract and marketing purposes for Arran Castaways Ltd only.
We do not pass on your details to Third Parties. If you do not wish us to do this, please e mail us to let us know and ‘unsubcribe’.